At Xodil (Ecommerce Productions, KVK 77997859) we stand behind the quality of our products. Your satisfaction comes first. That's why we offer a 100% money back guarantee for new customers, in addition to a clear returns and refund process.

100% money back guarantee

Are you a first-time customer and not completely satisfied after consistent use for 30 days? Then our 90-day money-back guarantee applies.

• Try the product for at least 30 days to allow sufficient time to experience any potential benefits.
• This guarantee only applies to new customers with a one-time order or subscription. A new customer is someone who has not ordered from Xodil before, uses a unique email address and payment method, and lives in a household with no previous order.
• Not satisfied? Request a refund within 90 days of purchase via hello@xodil.com with your name, order number and date of purchase.
• The warranty only covers the product costs (excluding shipping costs) and applies once per household.

Return Policy

For all orders, we accept returns of unopened and unused products within 30 days of purchase.

• Contact us at hello@xodil.com with order number, name, date of purchase and reason for return. Our customer service will send you the return instructions and address.
• Return shipping costs are for the customer. We recommend a trackable shipping service.
• Products must be returned unopened, unused and in original packaging. Products that do not meet these conditions may not be eligible for a refund.

Refund Process

After receipt, we check whether the product meets our return conditions.

• Refunds will be processed as quickly as possible, no later than within 6 weeks of receipt of the returned product.
• Refunds will be made via the original payment method. Depending on your bank, it may take a few working days before the amount is visible.

Contact

Questions about our return or refund policy? Email us at hello@xodil.com.

Ecommerce Productions (sole proprietorship) · KVK 77997859 · Bizetpad 1, 2324JP Leiden, Netherlands